Resource Description and Processing Manager

Summary:

The Resource Description and Processing Manager leads the day-to-day operations of the Metadata Management Unit. Ensures that library resources are accurately received, described, and processed for accurate discovery in library systems. Manages workflows within Technical Services for physical resources acquired by the library. Supervises three full-time and one part-time staff members. Directly or indirectly supervises part-time student employees. Collaborates with others in Technical Services and other areas of the library to establish, assess, and enhance workflows and processes. Develops best practices in resource description and processing. Manages and ensures projects are carried out and completed in a timely manner. Resolves receiving, cataloging, and processing problems. Serves as the primary point of contact for contracting and outsourcing including serials processing and establishes vendor processing options. Oversees cataloging and metadata production and processing.

Essential Functions:

Leads the day-to-day operations and management of the Metadata Management Unit. Provides management, supervision, and technical expertise in the unit. Plans and oversees the day-to-day unit routines and special projects. Assesses and manages workflows and processes for physical materials and seeks ongoing improvements to increase efficiencies in managing physical resources. Plans projects and oversees workflows and associated problem resolution for receiving, cataloging, processing, and routing of physical library resources. Contributes to strategic and annual planning goals for the unit, department, and library. Maintains and reports unit statistics. Creates and maintains relevant documentation. Oversees processes and serves as the point of contact for serials processing outsourcing. Runs Analytics reports to support statistics quality control and data gathering. Ensures serial holdings are accurately reflected in relevant platforms.   (25% of time) Manages and provides effective supervision to Metadata Management Unit staff. Coordinates and oversees hiring and management of student employees. Oversees hiring and training, planning and assigning work, and evaluating staff performance. Develops and documents staff training materials and provides effective and timely training to staff. Facilitates staff skill development through training, and monitors staff productivity.
Provides technical expertise for the library’s LMS to streamline processes, ensure accuracy, and apply standards. Manages relevant import profiles, normalization rules and processes, and local templates within the library’s LMS to ensure discoverability for front end users. Serves as a primary point of contact for cataloging problem resolution. Performs copy and original descriptive and subject cataloging and classification as needed and participates in special collections metadata projects. Ensure holdings maintenance Batch processes records as needed. Participates in implementation and maintenance of WorldShare Collection programs and tools. Supports maintenance of WorldCat KnowledgeBase holdings. Supports post-cancellation coverage of e-resources using LOCKSS and PORTICO. Investigates processes for improving Community Zone record quality for improved electronic resources access and discovery.
Serves as American University Library’s representative to the WRLC Metadata Committee. Serves on other internal and consortia committees and teams as necessary. Ensures that policies are implemented and communicated. Stays up to date on LMS and other relevant platform updates and communicates and trains staff on updates as needed. Collaborates with Coordinator of Original Cataloging and Metadata Coordinator to establish best practices and plan for projects. Collaborates with others to manage communications and associated workflow for bindery. Partners with other stakeholders as needed.
Other duties as assigned.

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