Electronic Resources Specialist

The Upstate Health Sciences Library invites applications for an Electronic Resources Specialist.  Reporting to the Deputy Director, this position will ensure that our students, faculty, health care providers, and community can readily access and use the web-based resources needed for high-quality education, research, and healthcare outcomes.

This job is for you if you enjoy:

• Collaboratively resolving problems
• Investigating mysteries
• Interacting with a variety of integrated technologies and systems
• Ample opportunities and support for professional growth and learning
• Working in an academic setting that values teaching, healthcare, and research

On the job you will:

• Perform first-tier troubleshooting of electronic resources access problems
  • Reproduce issue and trace issues to failure point
  • Use error messaging and end-user feedback to determine source of the problem
  • Collaborate with colleagues, vendors, and campus IT personnel to restore access, referring complex issues to others as appropriate
• Support the department web site
• Assist with site maintenance Manage electronic resources holdings information, ensuring the accuracy of subscription data and resource linking
•  Serve as administrative back up for the library management and discovery systems (Alma/Primo) and the OpenAthens authentication platform
•  Coordinate the implementation of SUNY’s Library Accessibility Guidelines relative to electronic and information technology (EIT)
•  Participate on the Library Assessment Committee to support data-driven decision making
• Provide basic technical support to Library staff as back up to Library Technology Specialist
•  Collaborate with Library systems and resources teams on projects
• Contribute to the Library’s efforts to promote diversity and belonging at Upstate and in our communities

Minimum Qualifications

• Bachelor’s degree (preferably in information science, computer science or related field) and 2 years of related IT experience required.
• Demonstrated problem solving experience
• Evidence of a strong customer service orientation

Preferred qualifications

• Experience working in an academic and/or health sciences library.
• Experience working with Library electronic resources

Salary & Benefits:

Salary is commensurate with qualifications.

Summary of benefits (http://www.upstate.edu/hr/new_staff/benefits_payroll/uup_benefits.php )

Professional employee, eligible for permanent appointment

The option of working remotely may be available for this position.

Apply online: https://careers.upstate.edu/cw/en-us/job/499795?lApplicationSubSourceID=

Resume, cover letter, and three professional references required.

Review of applications will begin mid-May.

The Health Sciences Library’s mission and vision:

Mission: Through its exemplary customer services, the Upstate Health Sciences Library ensures the discoverability and accessibility of the information resources needed to promote a healthy community.

Vision: The Upstate Health Sciences Library will excel at developing and providing innovative and sustainable solutions to meet information needs.

Commitment to diversity: The Health Sciences Library is committed to maintaining an inclusive organization that celebrates people with a variety of backgrounds and beliefs. We strive to create a professional community where members of all backgrounds feel welcome and supported and have the opportunity to share their own experiences. We work hard to ensure that our Library is diverse and inclusive: one that is welcoming of new ideas, different backgrounds, perspectives, talents and abilities – one that treats all with dignity and respect and embraces diversity, including age, differing abilities, ethnicity, gender, marital status, national origin, race, religion, sexual orientation, and veteran status. Everyone belongs.

We do this by:

• Actively recruiting team members who represent diverse backgrounds;
• Actively listening and responding to the needs and concerns of our community members; and
• Leading & participating in professional and University sponsored diversity, equity, & belonging initiatives.

Top 10 reasons to work at Upstate (http://www.upstate.edu/hr/jobs/10reasons.php )