Summon/360 Support Channels

From the Summon Release Notes Page:

Upcoming and recently released features are listed below, along with notices of major changes to the Summon service. To stay informed in the most timely way, however, you should consider subscribing to the Summon listserv.

You might also be looking for:

  • The status of the Summon Index in relation to content changes you are expecting to appear in Summon.
  • System Status Page providing updates on system availability, known performance issues and more.
  • The Release Preview Environment where you can view your Summon instance with the changes that will be included in the next release.
  • A list of planned Summon 2.0 user interface projects, see the overview of interface development plans.
  • Recordings of Summon Update sessions presented by the product management team.

Other Channels:

You can register independently for RSS feeds in the Customer Knowledge Center. Details on how to do this are available here.

360 KB Knowledgebase Updates:

Title Link
 New Providers and Databases Click Here
 E-book Providers and Databases Click Here
 List of All Databases Click Here
Summary of Provider and Database Changes Click Here

360 Counter:

Title Link
Data Retrieval Service (DRS): Provider Updates Click Here
Data Retrieval Service (DRS) and Providers Requiring Two-Factor Authentication Click Here

Intota:

Title Link
Data Retrieval Service (DRS): Provider Updates Click Here
Data Retrieval Service (DRS) and Providers Requiring Two-Factor Authentication Click Here

Summon and 360 Services:

Title Link
Resources That are Linked Directly in Results Click Here
Index-Enhanced Direct Linking Special Providers Click Here
Databases that Require Custom Configurations Click Here

Linker Updates:

Title Link
Target Set-up Guide for Factiva, Gale, Get It Now (Copyright Clearance Center), NewsBank and ProQuest Click Here