A Year of Change for the Customer Support Advisory Group
Welcome to an exciting year for the Customer Support Advisory Group! Under newly appointed leadership, with ELUNA and IGeLU liaisons and co-chairs Jessica Hartwigsen and Brandon Dudley at the helm, 2026 promises to be a transformative year.
Current Initiatives
Our main focus currently is on effectively communicating community feedback to our colleagues at Ex Libris Support. This feedback is gathered through various channels, with a particular emphasis on survey responses and the Known Issues Portal. These insights are invaluable as they highlight areas needing improvement and help us engage in meaningful discussions with Support management.
Enhancing Understanding and Transparency
In collaboration with Ex Libris Support, we have successfully enhanced the One Stop Shop page. This comprehensive guide to navigating support processes and best practices can be found here: One Stop Shop
Additionally, there will be a new biannual webinar series starting mid-March that will help to demystify the support process and offer valuable tips on working effectively with the Support team.
Looking Ahead
The Customer Service Advisory Group is not just about addressing immediate concerns but also about shaping a strategic vision for the future. We are keen to hear your thoughts and feedback at upcoming ELUNA and IGeLU events. Your input is crucial as we set long-term goals and plan activities that align with the needs and expectations of our user community.