Voting for Enhancements

ELUNA and its sister organization IGeLU have a contractual agreement with Ex Libris for the enhancement of defined Ex Libris products.

Enhancement Process & Voting

Each year, members of ELUNA and IGeLU are encouraged to submit requests for enhancements to the Ex Libris products to which they subscribe.  This process is called Community Enhancement Requests and Voting, or CERV (formerly known as NERS ).  Each product has its own enhancement cycle and the schedules for each product’s timeline can be found in the Product Development section of the ELUNA website.  

What is the difference between CERV and Idea Exchange?
The Ex Libris Idea Exchange is a service the vendor offers to suggest improvements to its products, but it is not part of the formal Collaboration Agreement between IGeLU, ELUNA, and Ex Libris. As a result, Idea Exchange suggestions do not carry a firm road-map commitment.  Using CERV to submit enhancement requests, followed by voting, guarantees that the final selected requests will be developed within the year following the vote.  Ideas submitted on Idea Exchange can influence the road map, but they do not carry the same commitment as those submitted via CERV.

How do I submit enhancement requests?
Create an account (check with local administration about authorization to submit an enhancement) with the enhancement database—enhancements.exlibrisusers.org—by clicking “Sign up” to create a new account or logging in if you already have one.

1. Submitting an Enhancement
   • Users should click the “Add New Enhancement” button
   • Fill out the form with:
     • Title: Concise, descriptive title
     • Description: Detailed explanation of the enhancement
     • Category: Select the appropriate product category
     • Impact: Describe affected workflows and potential benefits
2. Best Practices for Submissions
   • Search existing ideas to avoid duplication
   • Use clear, specific language
   • Include specific use cases or examples
   • Link to full documentation of the Aha! Database
3. Enhancement Submission Exclusion Policy
   • When submitting enhancement proposals, you are representing your institution. Please note the following requirements:
     • Enhancement proposals must be submitted using an email address associated with your institution’s domain. We reserve the right to delete proposals, with notice, if the email domain does not belong to a member institution. Institutions interested in joining ELUNA or IGeLU to participate in voting can do so by completing the respective membership application
     • The volunteers preparing the ballot may contact the submitter to clarify or rephrase the proposal. If the submitter is unresponsive to contact attempts via the affiliated email address, we reserve the right to delete or revise the proposal as deemed appropriate by the product working group without notice.
   • Should you have any questions about this policy, please contact ELUNA at https://eluna.libanswers.com or IGeLU by emailling secretariat@igelu.org.

How do I know if I am a member or not?
To determine ELUNA membership, check here.

If you need further assistance, please submit a request using this contact form.

If you are an IGeLU member please contact the IGeLU organization. 

How do I know which products I can vote on?
The main contact at each library has a login to the member database to view existing products to which the library subscribes.  They can edit their profile and add/remove products as needed.  This is what determines which institution receives the voting ballot for each product.

How do I vote for enhancement requests?
An email will be sent to the library contact who is registered for IGeLU or ELUNA. That email can then be forwarded to the appropriate person to vote for the institution. Each library is allocated 100 points per ballot to vote on enhancements during each cycle.