Resource Sharing Associate

SUNY Brockport’s Drake Memorial Library is expanding their team. We are inviting applications for a Resource Sharing Associate (Instructional Support Associate), this position will fulfill the instructional and research needs of Brockport students, faculty, and staff. The Associate will exercise judgement to identify the most appropriate sources and systems to fulfill resource sharing requests. They will evaluate resource sharing processes to recommend and implement updates to workflows in order to increase efficiency and improve fulfillment rates. The Resource Sharing Associate will answer patron queries and provide excellent customer service at the circulation desk on Saturdays and other times as needed. They will work closely with the Access Services Librarian to make improvements to resource sharing services and with other Access Services staff to achieve departmental goals.

This position’s work schedule is Tuesday to Saturday, 9am to 5pm.

Job Duties:

• Manage resource sharing requests in multiple systems such as OCLC, Alma, and ILLiad.
  • Search for and identify lenders for requested items.
  • Oversee scanning of non-returnable items.
  • In partnership with the student accessibility office, oversee the scanning of instructional materials.
• In coordination with the Access Services Librarian, continuously assess and improve resource sharing policies, procedures, and workflows.
  • Ensure the collection and compilation of resource sharing statistics.
• On Saturdays and other times as needed, provide excellent customer service at the circulation desk, answer routine reference questions, and supervise student employees.
• Answer patron questions about resource sharing.
• Develop training materials, and train student employees and other staff in resource sharing functions.
• Manage all financial aspects of resource sharing services including IFM, billing for patrons and borrowing libraries, purchasing of digital material for document delivery, and copyright fee payment.
• Oversee copyright compliance related to resource sharing.
• Work with library staff, SUNY colleagues, and vendors to resolve issues in ILLiad and associated interlibrary loan systems.

Minimum Qualifications:

• Bachelor’s Degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization.
• Excellent written and verbal communication skills.
• Demonstrated ability to work collaboratively to provide services and complete projects.
• Demonstrated attention to detail.
• Demonstrated customer service experience.
• Demonstrated success working with diverse communities (e.g. gender, race, religion, and ethnicity)

Preferred Qualifications:

• Experience working in a library.
• Experience working with Alma and ILLiad.
• Experience assessing and improving workflows, policies, or procedures.
• Ability to learn new workflows and systems quickly.

Salary and Benefits:

Minimum Salary is $44,374. May be benefits eligible; more information at Careers@Brockport.  This position is not eligible for visa sponsorship.

Application Instructions:

Visit jobs.hr.brockport.edu to complete an application including your letter of application that addresses required and preferred qualifications, resume/CV, and contact information for three professional references. Application review will begin on February 1, 2023.

New York State Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations via email at [email protected].

Equal Employment Opportunity/Affirmative Action Employer Diversity Statement:

We are part of an academic community committed to fostering integrity, civility, and justice. We affirm that the dignity of our Brockport community is protected when free speech, academic freedom and individual rights are expressed within a climate of civility and mutual respect. Striving to learn from each other, we value human diversity because it enriches our lives and it is fundamental to the College’s commitment to teaching, learning, scholarship and service leading to student success.

SUNY Brockport is an AA/EEO/ADA employer. The College actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the College.